Refund Policy – HRMS FDM

1. Eligibility for Refund

Payments made for HRMS FDM services, including subscription plans and application usage fees, are generally non-refundable once the service has been activated or accessed.

However, refunds may be considered under the following circumstances:

• Duplicate or excess payment due to a technical error
• Payment was deducted, but the service was not activated due to a system failure
• Transaction failure where the amount is debited, but the service is not delivered
• If the customer is not satisfied with the product or service and provides a valid and clear reason for requesting a refund

All refund requests must be submitted within 30 days of the transaction date.

2. Satisfaction-Based Refund Policy

If a customer is not satisfied with the purchased product or service, a refund may be requested, subject to the following conditions:

• The customer must provide a proper and genuine reason for requesting the refund
• Requests made within 15 days from the date of purchase are eligible for a full refund (100%)
• Requests made between 16 and 30 days from the date of purchase are eligible for a partial refund, where 20% of the total amount will be retained by the company as processing and service charges, and the remaining amount will be refunded.
• Refund requests made after 30 days from the date of purchase will not be eligible for any refund

All such requests are subject to verification and approval by the authorized team.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• User dissatisfaction after excessive or full usage of the service
• Partial usage of subscription or services beyond the defined refund period
• Change of mind without a valid reason
• Violation of company policies or misuse of the application
• Termination of service due to breach of terms and conditions

4. Refund Request Procedure

To request a refund, users must send an email to: [email protected]

The request must include:

• Registered email address
• Employee ID / Organization name
• Transaction ID or payment reference number
• Date of payment
• Clear reason for the refund request

All refund requests are subject to identity verification and approval by the authorized team.

5. Refund Processing Timeline

Once a refund request is approved, the refund will be processed within 7 to 14 working days through the original mode of payment.

Processing time may vary depending on the user’s bank or payment provider.

6. Cancellation of Services

Service cancellation requests must be submitted in writing via email.

Cancellation does not automatically guarantee a refund unless it meets the eligibility and satisfaction-based refund conditions stated above.

7. Fraud & Abuse Prevention

FuelDigi Marketing reserves the right to deny refund requests in cases of suspected fraud, misuse, or violation of application policies and terms.

8. Policy Updates

This Refund Policy may be revised from time to time. Any changes will be reflected in the application or communicated by the organization.

9. Contact Information

For refund-related questions or support, please contact:

FuelDigi Marketing - [email protected]

Last Updated : Feb 2026